If you received an appointment confirmation SMS from +1 (888) 996-9732, your HVAC or service provider uses Anvil to manage their appointments and customer communications. The message identifies the business by name (for example, "Hi John Smith, this confirms your Bob's HVAC appointment…").
You're receiving this SMS because you provided your phone number to that service business when scheduling work, and the business added you to their Anvil customer list to send appointment confirmations.
Service businesses (tenants) using the Anvil platform are contractually required, under their Anvil Terms of Service, to obtain SMS consent from their customers during service intake before adding them to the platform. Common ways businesses collect this consent include:
Zonde does not directly verify each individual customer's consent. We act as a service provider (data processor) on behalf of the service business that scheduled your appointment.
Typical recipients receive 1–4 messages per appointment cycle. Anvil never sends marketing or promotional SMS.
The confirmation request asks for one of two short replies:
Reply STOP to any Anvil SMS message to immediately opt out of all SMS from this Zonde toll-free number.
You can also contact the service business directly and ask them to remove you from SMS notifications, or contact Zonde at [email protected].
After opting out, you will receive one final confirmation message. You will not receive any further appointment SMS unless you opt in again.
Reply HELP to any Anvil SMS message for assistance, or contact us at [email protected].
Zonde and your service business do not charge you for these SMS messages. However, standard message and data rates from your mobile carrier may apply.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Phone numbers are stored securely and used solely for delivering the appointment confirmations your service business has scheduled. For full details, see the Anvil Privacy Policy and the Anvil SMS Policy.
Questions about a specific appointment: contact the service business that scheduled it.
Questions about how Anvil handles SMS or your data: [email protected].